Privacy Policy for glasseyeltd.com
1. Introduction
Glass Eye Ltd. (“we”, “our”, or “us”) is fully committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy communicates how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We place a high priority on transparency and privacy-centric practices across our use of personal data through your use of our website, glasseyeltd.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to personal data collected through your use of glasseyeltd.com, including any communications, interactions, or services accessed via the website. Glass Eye Ltd. acts as the Data Controller for purposes of GDPR and the Business under the CCPA with respect to the personal data collected and processed through our website and related digital properties.
3. Categories of Personal Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Includes information about how you use our website, such as your IP address, browser type, pages visited, time spent, and actions undertaken during your browsing session.
b) Account Data
Collected when you create an account or register on our site. This includes your full name, email address, physical address, and phone number.
c) Profile Data
Encompasses your purchases, browsing history, saved preferences, feedback, and interaction patterns on glasseyeltd.com, which may be used to personalize your experience.
d) Communication Data
Includes records of communications you have made with us such as emails, messages sent through contact forms, and support session content.
e) Technical Data
Comprises device type, operating system, device identifiers, system configuration information, application version, and network data.
f) Transaction Data
Relates to your purchases and includes billing/shipping addresses, order history, delivery instructions, and limited payment-related information (we do not store full payment card details).
g) Preference Data
Reflects your choices regarding marketing communications, opt-in or opt-out status, areas of interest, saved items, wish lists, and notification preferences.
4. Legal Bases for Processing Personal Data
We ensure that all personal data is processed lawfully, fairly, and in a transparent manner. Legal bases for processing under GDPR include:
– Consent — where you have given us permission to use your data (e.g., subscribing to newsletters, accepting nonessential cookies).
– Contractual necessity — to fulfill contractual obligations such as order fulfillment or account creation.
– Legitimate interests — for analytical purposes, preventing fraud, improving service operations, and marketing similar services, provided such interests are not overridden by your rights.
– Legal obligation — where processing is necessary to comply with our legal and regulatory duties.
For California residents, our data practices comply with the rights and obligations under the CCPA, including notice, access, opt-out, and nondiscrimination provisions.
5. Your Data Rights
You have the following rights under data protection law, which may vary based on your region of residence:
– Right of Access — to request a copy of the personal data we hold about you.
– Right to Rectification — to correct inaccurate or incomplete data.
– Right to Erasure — to request deletion of your personal data, subject to exceptions.
– Right to Restriction — to limit the processing of your data under certain conditions.
– Right to Data Portability — to obtain your personal data in a structured, commonly-used, machine-readable format.
– Right to Object — to object to our processing conducted on the grounds of legitimate interest or for direct marketing purposes.
Residents of California have the right to request that we disclose what personal information we collect about them, to request deletion of such information, and to opt out of the sale or sharing of personal data (we do not sell personal data).
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement rigorous technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to:
– Encryption (TLS/SSL) of data in transit
– Firewalls and intrusion detection systems
– Role-based access controls and authentication mechanisms
– Regular security audits and vulnerability assessments
– Mandatory privacy and security training for employees
– Secure hosting environments with industry-standard cloud providers
7. International Data Transfers
Personal data may be transferred and processed outside of your jurisdiction, including to countries that may not have equivalent data protection laws. Where such transfers take place, we ensure that an adequate level of protection is afforded via mechanisms such as Standard Contractual Clauses approved by the European Commission or reliance on regulatory adequacy decisions. Where applicable, appropriate supplemental safeguards are applied to meet regional data protection expectations.
8. Data Retention
We retain personal data only as long as reasonably necessary for the purposes outlined herein, and in accordance with applicable laws. Retention periods typically include:
– Account Data: retained while account remains active and for up to 5 years following closure
– Transaction Data: retained for 7 years to comply with financial and tax regulations
– Communication Data: retained for 2 years for customer service reference
– Usage and Technical Data: retained for up to 26 months for analytics purposes
– Preference Data: retained as long as consent is maintained or until marketing preferences are withdrawn
Upon expiry of the applicable period, personal data is securely deleted, anonymized, or otherwise rendered inaccessible.
9. Cookie Policy
glasseyeltd.com uses cookies and similar technologies to enhance user experience and performance, administer the website, and analyze usage patterns. Cookies we may use include:
– Essential Cookies: Required for core site functionality, such as navigation and access to secure areas.
– Functional Cookies: Enable website features such as language preferences or saved carts.
– Analytics Cookies: Help us understand how visitors use the site, including Google Analytics and similar technologies.
– Performance Cookies: Monitor site responsiveness, error reporting, and load times to improve the overall function of our services.
10. Cookie Management and Compliance
You may manage or withdraw your cookie preferences at any time by adjusting your browser settings or using the cookie consent banner present on glasseyeltd.com. For EU and UK residents, explicit permission will be sought before placing any non-essential cookies. For California residents, cookie use aligns with CCPA principles and provides opt-out options where applicable.
Do Not Track signals are honored in accordance with browser specifications. Third-party analytics providers may also offer independent opt-out mechanisms.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect, process, or store personal data from minors without verified parental consent. If we learn that we have collected personal information from a child under 13, we will take prompt steps to delete such data. Parents or guardians who believe that their child may have provided us with personal data are encouraged to contact us.
12. Policy Updates and Notifications
We reserve the right to amend or update this Privacy Policy at our discretion. Any changes will be posted on glasseyeltd.com, and we may notify you of material changes through direct communication channels where feasible or required by law. Continued use of our services signifies your acceptance of the current Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Glass Eye Ltd.
Email: [email protected]
Website: glasseyeltd.com
We are committed to maintaining your trust and privacy. For any concerns regarding data protection or rights under relevant laws, please do not hesitate to reach out.