Privacy Policy for Glass Eye Ltd.
1. Introduction
At Glass Eye Ltd. (“we,” “us,” or “our”), accessible via glasseyeltd.com, we are fully committed to safeguarding the privacy of our users and protecting personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We believe privacy is a fundamental human right and take a privacy-first approach to data handling. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our Website.
2. Scope of This Policy and Controller Role
This Privacy Policy applies to all personal data collected through our website, glasseyeltd.com, and any related services or communications. For the purposes of the GDPR, Glass Eye Ltd. is the data controller responsible for your personal data. Under the CCPA, we are a “business” as defined within the Act. This policy applies to all visitors, users, and customers accessing our website and services.
3. Categories of Personal Data We Process
We process the following categories of personal data:
a. Usage Data: Includes information such as your browser type, IP address, operating system, referral sources, length of visit, page views, and navigation paths to help us understand how visitors engage with glasseyeltd.com.
b. Account Data: Includes personal identifiers such as your full name, email address, phone number, billing address, and shipping address as provided when registering an account or placing an order.
c. Profile Data: Includes your website preferences, purchase history, saved items, product interests, and behavioral data collected via cookies and similar technologies.
d. Communication Data: Includes records of your communication with us, such as customer support queries, feedback, and contact history.
e. Technical Data: Includes device characteristics, browser settings and configurations, time zone settings, language preferences, and system diagnostics.
f. Transaction Data: Includes payment details, transaction history, order confirmations, and delivery information.
g. Preference Data: Includes your consents, marketing preferences, notification settings, and opt-in/opt-out choices.
4. Legal Bases for Processing Personal Data
We process your personal data under the following legal bases, as applicable:
– Performance of a Contract: For processing necessary to fulfill orders, deliver products, and provide customer support.
– Legitimate Interests: For operating glasseyeltd.com, enhancing security, preventing fraud, and analyzing usage behavior—only where such interests are not overridden by your fundamental rights.
– Consent: Where legally required, we obtain your clear, affirmative consent before processing data (e.g., for marketing communications or non-essential cookies).
– Legal Obligation: Where processing is required to comply with laws or enforce legal rights.
5. Your Rights
As a data subject under the GDPR and/or CCPA, you have the following rights:
– Right to Access: You can request access to the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You can request that we delete your personal data where no longer necessary, or where you withdraw consent.
– Right to Restrict Processing: You may ask us to restrict certain data uses while a correction or objection is being evaluated.
– Right to Data Portability: Where applicable, we will provide your data in a structured, commonly used, machine-readable format.
– Right to Object (GDPR): You have the right to object to processing based on legitimate interests or for direct marketing.
– Right to Opt-Out (CCPA): California residents can request we do not “sell” their personal information and may opt out of targeted advertising.
To exercise your rights, please contact us at [email protected]. We will respond in accordance with applicable laws.
6. Security Measures
We take appropriate technical and organizational safeguards to ensure your data is secure:
– Data is encrypted during transmission and storage.
– Access to personal data is role-based and restricted to authorized personnel only.
– Regular security audits and vulnerability assessments are conducted.
– Staff receive ongoing data protection and confidentiality training.
– We maintain regular backup systems and disaster recovery protocols.
7. International Transfers
Your data may be stored and processed outside your jurisdiction, including in countries not offering the same level of data protection. Where international transfers occur, we implement Standard Contractual Clauses or other lawful mechanisms in accordance with GDPR. We also assess local privacy and security standards to ensure continued protection.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected:
– Usage Data: Retained for 12 months for analytics and troubleshooting.
– Account and Profile Data: Retained for the duration of your account and up to 6 years after account deletion to meet legal obligations or defend against claims.
– Transaction Data: Retained for up to 7 years to comply with financial and tax regulations.
– Communications Data: Retained for 3 years after the last contact.
– Preference and Consent Data: Retained until you change your consent or up to 5 years, whichever is shorter.
9. Cookie Policy
We use cookies and similar technologies on glasseyeltd.com to enhance your experience and improve our services. Cookies are classified as:
– Essential Cookies: Required for core website functionality such as login and shopping cart operations.
– Functional Cookies: Allow the site to remember choices you make to customize your experience.
– Analytics Cookies: Help us understand visitor behavior and website performance through tools like Google Analytics.
– Performance Cookies: Measure the effectiveness of features and load speeds to improve user interaction.
10. Cookie Management and Legal Compliance
We obtain your explicit consent before placing non-essential cookies on your device, in accordance with GDPR. You can manage or revoke your cookie preferences through the Cookie Settings available on glasseyeltd.com, or by adjusting your browser settings. Under CCPA, California residents may opt out of third-party cookie tracking via our “Do Not Sell My Personal Information” link.
11. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact [email protected] so we can promptly remove the information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Significant updates will be prominently indicated on glasseyeltd.com or communicated via email if you maintain an account with us. Continued use of our website after changes indicates acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Team:
Email: [email protected]
Website: https://glasseyeltd.com
We are committed to full compliance with all applicable data protection laws and to resolving all user inquiries in a timely, transparent, and respectful manner.